Hi everyone,
Thanks to your feedback on Review Guard we’ve made a big round of improvements. Here’s what’s changed:
One notification per review, also for variants
On bol the same reviews appear for all variants of a product. If you had a product in 6 colours, you got 6 notifications for one new review. That’s now one notification, with "Same review on 6 variants" added. Click it and you’ll see which variants it concerns. The email also shows it that way: one product, not six.
Fewer false notifications
Sometimes bol merges listings or resets the counter to zero. That produced odd notifications, like "low rating disappeared" while your average actually dropped. We now recognise such jumps and no longer count them as a notification.
Click on the numbers at the top
The three numbers at the top are now clickable. You instantly see which new low ratings they are, which products are below 4 stars and which low ratings have disappeared.
More in the charts
- Next to the average you now also see the number of ratings over time
- With "Show notifications" a flag appears on the chart on the days something changed. Hover over it and you’ll see which products they were.
- When you open a notification, you see the distribution, the average and the count side by side
Product list
- You can click any column to sort, for example by lowest rating or by open notifications
- Each product has a direct link to bol, so you can read the reviews there immediately
- If you go from Review Guard to a product, the back button takes you back to Review Guard
One more thing: Zoloo only shows how many ratings there are per star, not the text of the review. If a number drops, we don’t know exactly which review it was or why it disappeared.
Missing something in Review Guard, or is something off? Let us know below, and we’ll tackle it. If you don’t see the changes, try refreshing your browser cache with ctrl+shift+r or on mac: cmd+shift+r.
Cheers,
Alfred