Privacy Policy

1. Introduction

Zoloo B.V. and Zoloo Forwarding B.V. (hereinafter jointly: "Zoloo", "we", "us") attach great importance to the protection of your personal data. In this Privacy Policy we explain which personal data we collect, why we do this and how we handle it.

This Privacy Policy applies to all services that Zoloo offers via zoloo.co, boloo.co, app.zoloo.co and related applications.

2. Controller

Zoloo B.V. is responsible for the processing of your personal data as described in this Privacy Policy.

• Company name: Zoloo B.V.
• Address: Prins Willem Alexanderlaan 415, 7311SW Apeldoorn, the Netherlands
• Email: [email protected]
• Chamber of Commerce number: 75993228

3. Which data do we collect?

We collect and process the following categories of personal data:

3.1 Account data

• First and last name
• Email address
• Phone number (optional)
• Company name (if applicable)
• VAT number (if applicable)

3.2 Payment data

• Billing address
• Payment method (via secure payment provider)
• Transaction history

3.3 Usage data

• Activities within the platform
• Searches and tracked products
• Course progress and certificates
• Support tickets and communication

3.4 Technical data

• IP address
• Browser type and version
• Device information
• Cookies and similar technologies

4. Purposes and legal bases

We process your personal data for the following purposes:

4.1 Performance of the agreement

• Creating and managing your account
• Providing our services and products
• Processing payments and invoicing
• Providing customer service

4.2 Legitimate interest

• Improving our services and user experience
• Analysing platform use
• Preventing fraud and abuse
• Safeguarding the security of our platform

4.3 Consent

• Sending newsletters and marketing communications
• Placing non-essential cookies
• Google Ads measurement

4.4 Legal obligation

• Complying with tax obligations
• Retaining invoice data

5. Retention periods

We do not keep your personal data longer than necessary for the purposes for which they are collected:

• Account data: Up to 2 years after termination of your account
• Payment data: 7 years (statutory retention period)
• Usage data: 2 years after last activity
• Marketing preferences: Until withdrawal of consent

6. Sharing with third parties

We share your personal data with third parties when needed to provide our services, when legally required, or when you give separate permission.

6.1 Processors

• Hosting providers (servers in the EU)
• Payment providers (e.g. Stripe, Mollie)
• Email service providers
• Analytics services

6.2 Other

• Tax authorities and other government bodies (if legally required)
• Legal advisors (if necessary)

Google Ads measurement

With your separate permission, we store the Google Ads click ID. If your first payment for a Zoloo subscription is linked to that click, we may share the click ID, payment date and time, amount, currency and a random transaction reference with Google Ads. We use these details to measure whether an ad click was followed by a first payment. You can withdraw your permission in Cookie preferences in the browser where you gave it, or in your linked Zoloo account. Once you withdraw, we stop sending new data for this measurement. How Google uses data from sites and apps

We do not sell your personal data to third parties.

7. Cookies

Our website uses cookies and similar technologies:

• Necessary cookies: For the functioning of the website
• Analytics cookies: For analysing website usage
• Marketing cookies: For personalised advertising (with consent)
• Google Ads measurement

Where your visit came from

If you allow analytics cookies, we keep in a cookie of our own (zoloo_first_touch, for at most 30 days) the first page you visited on our website, the website you came from (the domain name only), the time of that first visit and any campaign labels in the link. If you then create a Zoloo account, we store these details with your account, so that we can see through which pages and channels customers find us. We do not pass these details on to advertising networks. If you decline analytics cookies or withdraw your consent, we remove this cookie. Separately, when you create an account we record which button and which page you signed up from. That information is in the link itself and is not stored on your device.

You can manage your cookie preferences via the cookie settings on our website.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction:

• Encryption of data transmission (SSL/TLS)
• Encrypted storage of sensitive data
• Access controls and authentication
• Regular security audits
• Staff training

9. Your rights

Under the General Data Protection Regulation (GDPR) you have the following rights:

• Right of access: You can request which data we process about you
• Right to rectification: You can have incorrect data corrected
• Right to erasure: You can request the deletion of your data
• Right to restriction: You can have the processing restricted
• Right to data portability: You can receive your data in a transferable format
• Right to object: You can object to processing based on legitimate interest
• Right to withdraw consent: You can withdraw previously given consent

To exercise your rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Complaints

Do you have complaints about the way we handle your personal data? Please first contact us at [email protected].

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Dutch supervisory authority in the field of privacy protection. More information can be found at autoriteitpersoonsgegevens.nl.

11. Changes

We may amend this Privacy Policy from time to time. The most recent version is always available on our website. In the event of significant changes we will notify you by email or via a notice on our website.

12. Contact

For questions about this Privacy Policy or about the processing of your personal data, please contact:

• Email: [email protected]
• Website: boloo.co/help