Customer order cycle time

Customer order cycle time here is the elapsed time from customer order placement to receipt by that customer. It can include order transmission, processing, preparation and transport.[1] This measurement follows the outbound customer order, rather than the separate purchase order used to replenish your own inventory.

Define the endpoints before comparing results. One basis is calendar hours per delivered customer order during a selected month. An average can conceal very slow orders, and total cycle time should remain distinct from the narrower interval spent processing an order inside the warehouse.