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Return to sender

Also known as: RTS · RTO · Return to origin · Retour naar herkomst

Return-to-sender sends a shipment back toward its sender, for example following failed delivery. It is a logistics outcome, not automatically the customer's exercise of a withdrawal right.[1]

Distinguish a return-in-progress status from actual receipt back at the warehouse. Then determine the next step with the customer. Resending may require an address correction; without examining the cause, the same delivery failure can recur.

Content updated:

Sources

  1. Reverse Logistics: Meaning, Examples & Process Guide for You

Compiled with AI assistance using public sources. General explanation, not individual legal or tax advice. Describing a concept does not mean Zoloo offers it as a feature.