Order cancellation rate describes cancellations within a defined order or item population. Inclusion rules are essential: bol distinguishes seller cancellations and specified customer or automatic cancellations.[1]
An internal order-based rate divides included cancelled orders by all eligible orders in the same cohort, multiplied by one hundred. State the period and exclusions and do not interchange orders with units. Investigate stock shortages, processing failures and customer choice separately; cancellations do not all share one cause.
Content updated:
Sources
Compiled with AI assistance using public sources. General explanation, not individual legal or tax advice. Describing a concept does not mean Zoloo offers it as a feature.