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Can't log into Bol Business? Here's how to get access

Open your bol sales account to get started. Are you in the wrong account or does bol show an error? Follow these steps in order.

1. Check the login page and your email address

Start at the seller portal. Use the email address from the confirmation email of your sales account. The email address where you receive store notifications may be different.

2. Use Forgot Password

Select Forgot Password? on the login screen and follow bol's instructions. Also check your spam folder if you don't see a message.

3. Try a private window

If bol redirects you to a customer account or another store, open the login page in a private window or a different browser. Bol cites cookies from previous sessions as a possible cause. You can also clear only the cookies for bol and log in again.

4. Check verification and store access

Follow the verification step on the login screen. No longer have access to the phone number for verification when changing sales account details? See the explanation of two-step verification and contact Partner Service if needed.

Can you log in but don’t see the store? Check that you have accepted the invitation from the store manager and are logged in with that same account. See store access for staff. For a new store you must first receive bol’s confirmation.

Still not working? Use the official login help from bol. Keep the error message handy if you need Partner Service.

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