Go in the Seller Dashboard of bol to Performance. There bol shows how your store scores on the service standards. First check that you are in the correct store.
Which deviations can you investigate?
- Delivered on time. Check which orders missed the promised delivery date. See if the deviations occur with the same carrier, shipping day or stock location.
- Cancellations. Review cancelled orders and verify that the stock and delivery time of those items are correct.
- Customer questions. Look at items that receive many questions. Add missing information to your product page if customers keep asking the same question.
You can find the definitions and the current rating at bol in the service standards and the explanation of the quality score.
From deviation to action
Choose one deviation and note the involved orders or items. Adjust the presumed cause and see in a subsequent period whether the deviation recedes. Also review your sales analysis when there is a change in sales figures.
Next step
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Sales Dashboard: Revenue, profit and statistics of your store in one place
Included from the Business plan