The Box Size Checker is on your Dashboard. For each LVB order (Logistics via bol), it compares the shipping costs bol.com charged with the shipping costs that belong to your product's LVB rate group. If bol.com charged more, the difference counts towards the amount you can claim.
What you need
- A connected bol.com store with LVB orders. The checker only looks at products shipped through LVB.
- The right rate group for each product. You set it under Products > your product > Edit product information > LVB rate group (package size). If you haven't set one yourself, the checker uses the rate group already known for the product.
What you see
- Claimable from LVB: the total bol.com overcharged on orders with the status Incorrect. For each order this is the difference between the actual and the expected shipping costs, multiplied by the number of items.
- Checks executed: how many orders were checked, split into Correct, Incorrect and Unknown.
- The checker follows the period you select at the top of the Dashboard.
What the statuses mean
- Correct: bol.com charged no more than the shipping costs of your rate group.
- Incorrect: bol.com charged more than the shipping costs of your rate group.
- Unknown: the order could not be checked. This happens with orders of more than one item, when the product or its rate group is unknown, or when the charged costs don't match any rate group.
How to use the result
- Click Download sheet. You get a spreadsheet with, for each order, the bol order number, order date, EAN, country, actual and expected shipping costs, actual and expected rate group, and status.
- Use this data to raise the differences with bol.com. Zoloo does not file a claim for you.
Changed a rate group?
If you change a product's LVB rate group, Zoloo runs the checks for that product again for orders from the last 120 days. It can take a few minutes before you see the new result on your Dashboard.
Good to know
- For shipments to Belgium, the checker uses rate group XS if your product falls into XXXS or XXS.