Using Sponsored Products and Autopilot
Connect your advertising account, find your ads, configure Autopilot where available and check what actually changed. Includes our explainer video.
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How can we help you?
Find answers to all your questions about Zoloo. From account settings to the tools and everything in between.
Questions & answersFind answers about Zoloo and selling on bol.com, with links to the relevant detailed guides.Help articles
The tools
The tools
How to add and sync your bol.com account with Zoloo
Learn how to synchronize your bol.com seller account with Zoloo using API keys.
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Dashboard
The Zoloo Dashboard gives you a complete overview of your sales figures, product information, and all costs.
10 sub-articlesRead more →The tools
Product Research
Discover how to use Product Research tools such as the Product Tracker, Keyword Explorer, and Ranking Checker.
5 sub-articlesRead more →The tools
Where can I find the course files?
Find the Google Drive files for the Blueprint and 10x courses.
Read more →The tools
Zapier
Learn how to connect Zoloo with other apps via Zapier for automation.
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Mobile app
Having issues with notifications in the Zoloo mobile app? Find the solutions here.
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Zoloo Buddy, our Chrome extension
Everything about the Zoloo Buddy Chrome extension: Customer Questions AI, downloading, and troubleshooting.
4 sub-articlesRead more →The tools
Importing/Exporting product cost prices with CSV
Learn how to update cost prices for all your products at once using CSV files.
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Email campaigns
Everything about email campaigns in Zoloo: triggers, tags, test emails, and more.
6 sub-articlesRead more →Zoloo AI
Listing Generator
Generate a complete bol.com listing within 10 seconds with Zoloo AI.
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Ask me Anything
Ask Zoloo AI any question you have via the Ask me Anything feature.
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Keyword Extractor
Extract the most frequently used keywords from a bol.com product description using AI.
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Review Analyser
Analyse bol.com product reviews with AI and discover strengths, weaknesses, and areas for improvement.
Read more →Everything about selling on bol
My product is not selling, what can I do?
Tips to sell your product better: keywords, product description, images, and more.
Read more →Everything about selling on bol
What makes a good listing?
Learn how to create the perfect listing: title, photos, and description.
Read more →Everything about selling on bol
Am I allowed to sell on a private label product listing?
Learn whether you can sell on a private label product listing and how to check trademarks.
Read more →Everything about selling on bol
LvB has a long waiting time - how should I ship my products now?
Alternatives to LvB: fulfilment centres and self-shipping with parcel stamps.
Read more →Everything about selling on bol
What stickers need to be on my products for LvB?
Information about the required labels and stickers for Logistiek via Bol (LvB).
Read more →Everything about selling on bol
How do I create a product family on bol.com?
Step-by-step guide to creating a product family on bol.com.
Read more →Everything about selling on bol
How do I register a trademark?
Step-by-step guide to registering a trademark with BOIP.
Read more →Everything about selling on bol
Listing Hijacker Alerts
What to do when someone else is selling your product on bol.com.
Read more →Subscription & account
Can I cancel Zoloo on a monthly basis?
A monthly plan, yes. A yearly plan can be cancelled up to 1 month before renewal.
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How can I cancel my Zoloo account?
Steps to cancel your Zoloo account.
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Is it possible to pause my Zoloo subscription?
You can cancel your Zoloo subscription monthly and resume it later.
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Does Zoloo have a free trial?
Yes. A new subscription starts with 14 days free. Your plan is only charged for the first time after that.
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How do I change my password?
Instructions for changing your password in Zoloo.
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How can I change my bank account number?
Steps to change your bank account number in Zoloo.
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Where can I find my Zoloo invoices?
Find and download your Zoloo invoices.
Read more →The tools
Dashboard - KPIs
What each KPI at the top of the Dashboard means and what Zoloo compares it with.
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Dashboard - Store Performance
View the performance of your bol.com store in the Zoloo Dashboard.
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Products sold in this period
Overview of products sold per period in the Dashboard.
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Performance per product
View the performance of each individual product in the Dashboard.
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Netherlands vs Belgium
Compare your sales figures between the Netherlands and Belgium.
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Costs by category
See which costs are included in the calculation of your profit.
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Campaign Statistics
View the statistics of your email campaigns in the Dashboard.
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Box Size Checker
See for each LVB order whether bol.com charged the shipping costs of the right rate group, and how much you can claim.
Read more →The tools
Export Transactions
Download the transactions behind your Dashboard as an Excel file for the period you chose.
Read more →The tools
Why do I only see revenue at the end of the month?
After connecting your store, the revenue for the current month appears on the last day. This is related to how Zoloo synchronises orders.
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What are email campaigns?
What an email campaign in Zoloo does and how to start your first campaign in four steps.
Read more →The tools
How do triggers work in email campaigns?
Which triggers there are, how to choose the delay and send time, and when Zoloo does not send an email.
Read more →The tools
How to use 'tags' in the email campaign?
Personalise your emails with tags, such as the customer's first name, the product title or the track and trace link.
Read more →The tools
How do I send a test email?
Send yourself a test email from the email editor and check your campaign before your customers receive it.
Read more →The tools
The wrong product is showing in my email campaign!
Why a test email shows a sample customer and a sample product instead of your own product.
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Copying campaigns to a second store
Copy an email campaign with Make a copy, to another store or within the same store.
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The new Zoloo Product Tracker
Discover how the updated Zoloo Product Tracker works with an advanced predictive model.
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What does 'no data' mean exactly?
Explanation of why you see 'no data' for a product in the tracker.
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How does the Keyword Explorer work?
Discover search volumes and market trends for any keyword on bol.com.
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Use White spots for product research
Find unmet demand on bol.com, open a product detail and use the next steps for your research.
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How does the Product Ranking Checker work?
Check the position of your products on bol.com daily with multiple keywords.
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Where can I download the Zoloo Chrome extension?
Download the Zoloo Buddy Chrome extension and add products directly to the Product Tracker.
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Customer Questions AI
Let Zoloo suggest a reply to a customer question in your bol.com seller account, and see which data the AI does and does not use.
Read more →The tools
No Data in the Chrome Extension
Explanation of why the Chrome extension shows 'No Data' on bol.com.
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Zoloo Chrome extension not working
Steps to resolve issues with the Zoloo Chrome extension.
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